Refund Policy
We work extremely hard to ensure that you are 100% happy with the products that you receive from FableDots.
On the off chance that you are unhappy with any of the products that you have received, you have up to 30 days from receipt of delivery to contact us（info@fabledots.com） with a clear and concise description of the problem.
Please do not return any products to us unless you have been instructed to do so by a member of the FableDots team.
We will happily replace goods that are...
a) damaged in transit;
b) the wrong product or part to that specified in your order;
c) the incorrect material / size to that specified or supplied in your order
If custom jobs have been completed on your request, we are unable to refund or replace goods if the problem is down to...
a) your design;
b) the end result didn't turn out as you hoped it would .
c) International orders may be subject to import taxes or fees. Buyers are responsible for paying any applicable fees required to receive their items, and shipments that are abandoned or refused by the buyer are not eligible for refunds.
On the off chance that you are unhappy with any of the products that you have received, you have up to 30 days from receipt of delivery to contact us（info@fabledots.com） with a clear and concise description of the problem.
Please do not return any products to us unless you have been instructed to do so by a member of the FableDots team.
We will happily replace goods that are...
a) damaged in transit;
b) the wrong product or part to that specified in your order;
c) the incorrect material / size to that specified or supplied in your order
If custom jobs have been completed on your request, we are unable to refund or replace goods if the problem is down to...
a) your design;
b) the end result didn't turn out as you hoped it would .
c) International orders may be subject to import taxes or fees. Buyers are responsible for paying any applicable fees required to receive their items, and shipments that are abandoned or refused by the buyer are not eligible for refunds.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason